Transformation Projects
Transformation Projects Description
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- Customer Satisfaction Management Standardized
- Customer Service Available 24/7
- Maintenance Processes Semi-Automated
- Self-Service Portal for Rental Introduced
- Workflow-based Customer Support Established
Overview
| Transformation Project | Goals | Processes | Strategic Initiatives | Organization |
|---|---|---|---|---|
| Customer Satisfaction Management Standardized | 1 | 3 | 1 | 2 |
| Customer Service Available 24/7 | 1 | 1 | 1 | 1 |
| Maintenance Processes Semi-Automated | 1 | 1 | 1 | 1 |
| Self-Service Portal for Rental Introduced | 1 | 2 | 1 | 2 |
| Workflow-based Customer Support Established | 1 | 1 | 1 | 2 |