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  • Welcome
  • AI-Powered Transformation Methodology
    • Our Mission
    • Our Vision
    • Transformation Approach
  • Case Study: Car Sharing Model
    • Goals
      • Automate Business Processes
      • Expand to New Cities
      • Improve Customer Satisfaction
      • Increase Fleet Utilization
      • Reduce CO₂ Emissions
    • Transformation Projects
      • Customer Satisfaction Management Standardized
      • Customer Service Available 24/7
      • Maintenance Processes Semi-Automated
      • Self-Service Portal for Rental Introduced
      • Workflow-based Customer Support Established
    • Processes
      • Car Maintenance
      • Car Rental
      • Customer Complaints
      • Customer Support
    • Services
      • Car Maintenance
      • Car Rental
      • Customer Support
    • Organization
      • Customer Service
        • Call Center
        • Digital Support
        • Quality Assurance
      • Maintenance and Technical Services
        • Cleaning & Preparation
        • Fleet Management
        • Vehicle Maintenance
      • Technology
        • Data Analytics
        • IT Operations
        • Software Development
    • Systems
      • Accounting
      • Car Sharing Platform
      • Document management
      • Fleet control
      • Mailing
      • Maintenance
      • Renting
      • Selftest
      • User account management
      • Vehicle control
      • Vehicle location
  • Case Study: Supply Chain Model
    • Manufacturers
      • Alpenquell Munich
      • ElbeBräu Hamburg
    • Facilities
      • Bottling Line Hamburg
      • Bottling Line Munich (Bottles)
      • Bottling Line Munich (Cans)
      • Brew Kettle Hamburg
      • Brew Kettle Munich 1
      • Brew Kettle Munich 2
      • Fermentation Tank Hamburg 1
      • Fermentation Tank Hamburg 2
      • Fermentation Tank Munich 1
      • Fermentation Tank Munich 2
      • Fermentation Tank Munich 3
    • Products
      • Alpen Hell
      • Alpen Märzen
      • Alpen Weißbier
      • Elbe Dunkel
      • Elbe Hell
      • Elbe Pils
    • Wholesalers
      • EuropaBrew Import
      • NordGetränke GmbH
      • SüdBier Handel
    • Suppliers
      • AgroTrans Malz KG
      • BottleWorks BV
      • EuroMalt BV
      • Hallertau Hopfen GmbH
      • HopMaster Polska
      • LabelPrint GmbH
      • YeastPro Polska
      • YeastSupply NL
  • Knowledge Graph Data Models
    • Carsharing Knowledge Graph Data Model
    • Supply Chain Knowledge Graph Data Model
  • How to Use the AI Assistant
    • Guide: Process Optimization
    • Guide: Model Completeness
  • How it Works

On this page

  • Goal Information
Guides
  • Guide: Process Optimization
  • Guide: Model Completeness
Case Study: Car Sharing ModelGoalsImprove Customer Satisfaction

Improve Customer Satisfaction

Achieve a customer satisfaction score of 90% or higher by 2025

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Goal Information

MetricTarget Value
Target Value90%
Target Year2025
Expand to New CitiesIncrease Fleet Utilization
transentis | AI-Powered Enterprise Transformation info@transentis.com

AI Assistant

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