Customer Service

Handles all customer interactions, inquiries, and issues throughout the customer journey. The department is dedicated to providing high-quality support, resolving problems efficiently, and ensuring customer satisfaction through multiple communication channels.

Owned Processes

• Customer Complaints
• Customer Support

Organization

Teams

• Call Center
• Digital Support
• Quality Assurance

Used Systems

• Accounting
• Document management
• Mailing
• User account management

Delivered Services

• Customer Support