Mailing
Automates the sending of emails and notifications to customers and internal staff. It is responsible for distributing invoices, payment confirmations, reminders, and other important communications.
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Process Support
| Process | Organization | Realized Service |
|---|---|---|
| Customer Complaints | Customer Service | |
| Customer Support | Customer Service | Customer Support |
Supported Processes
- Check Incoming Mail
- Initial Contact and Triage
- Send Response