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  • Welcome
  • AI-Powered Transformation Methodology
    • Our Mission
    • Our Vision
    • Transformation Approach
  • Case Study: Car Sharing Model
    • Processes
      • Car Maintenance
      • Car Rental
      • Customer Support
    • Services
      • Car maintenance
      • Car Rental
      • Customer Support
    • Organization
      • Customer Service
        • Call Center
        • Digital Support
        • Quality Assurance
      • Maintenance and Technical Services
        • Cleaning & Preparation
        • Fleet Management
        • Vehicle Maintenance
      • Technology
        • Data Analytics
        • IT Operations
        • Software Development
    • Systems
      • Accounting
      • Car Sharing Platform
      • Document management
      • Fleet control
      • Mailing
      • Maintenance
      • Renting
      • Selftest
      • User account management
      • Vehicle control
      • Vehicle location
  • Car Sharing Metamodel
  • How to Use the AI Assistant
  • How it Works

On this page

  • Organization
Case Study: Car Sharing ModelOrganizationCustomer ServiceQuality Assurance

Quality Assurance

The Quality Assurance Team monitors the overall quality of customer service. It handles escalated cases, ensures compliance with internal service standards, and continuously works to improve support processes and performance.

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Organization

  • Customer Service
Digital SupportMaintenance and Technical Services
transentis | AI-Powered Enterprise Transformation info@transentis.com

AI Assistant

đź‘‹ Welcome!

Ask questions about the car sharing enterprise knowledge graph. Here are some examples to get you started:

List all processes in the knowledge graph.

Which systems support the Car Rental process?

List all systems in the knowledge graph.

We would like to consolidate our IT landscape. Check all systems in the knowledge graph and make a suggestion.

Check all processes in the knowledge graph and let me know where the biggest operational bottleneck is.

List all systems and the processes they support.

List all processes and their owners.

Which departments don't own a process?

Generate a report containing all processes, their description and the department owning the process.

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