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  • Welcome
  • AI-Powered Transformation Methodology
    • Our Mission
    • Our Vision
    • Transformation Approach
  • Case Study: Car Sharing Model
    • Goals
      • Automate Business Processes
      • Expand to New Cities
      • Improve Customer Satisfaction
      • Increase Fleet Utilization
      • Reduce CO₂ Emissions
    • Processes
      • Car Maintenance
      • Car Rental
      • Customer Complaints
      • Customer Support
    • Services
      • Car maintenance
      • Car Rental
      • Customer Support
    • Organization
      • Customer Service
        • Call Center
        • Digital Support
        • Quality Assurance
      • Maintenance and Technical Services
        • Cleaning & Preparation
        • Fleet Management
        • Vehicle Maintenance
      • Technology
        • Data Analytics
        • IT Operations
        • Software Development
    • Systems
      • Accounting
      • Car Sharing Platform
      • Document management
      • Fleet control
      • Mailing
      • Maintenance
      • Renting
      • Selftest
      • User account management
      • Vehicle control
      • Vehicle location
  • Knowledge Graph Data Model
  • How to Use the AI Assistant
    • Guide: Process Optimization
    • Guide: Model Completeness
  • How it Works

On this page

  • Organization
  • Tasks
Guides
  • Guide: Process Optimization
  • Guide: Model Completeness
Case Study: Car Sharing ModelOrganizationCustomer ServiceQuality Assurance

Quality Assurance

The Quality Assurance Team monitors the overall quality of customer service. It handles escalated cases, ensures compliance with internal service standards, and continuously works to improve support processes and performance.

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Organization

  • Customer Service

Tasks

  • Damage Assessment and Repair Coordination
  • Escalation and Quality Assurance
Digital SupportMaintenance and Technical Services
transentis | AI-Powered Enterprise Transformation info@transentis.com

AI Assistant

👋 Welcome!

Ask questions about the car sharing enterprise knowledge graph. Here are some examples to get you started:

List all goals in the knowledge graph.

List all processes in the knowledge graph.

Which systems support the Car Rental process?

List all systems in the knowledge graph.

List all systems and the processes they support.

Check all processes in the knowledge graph and let me know where the biggest operational bottleneck is.

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