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  • Welcome
  • AI-Powered Transformation Methodology
    • Our Mission
    • Our Vision
    • Transformation Approach
  • Case Study: Car Sharing Model
    • Processes
      • Car Maintenance
      • Car Rental
      • Customer Support
    • Services
      • Car maintenance
      • Car Rental
      • Customer Support
    • Organization
      • Customer Service
        • Call Center
        • Digital Support
        • Quality Assurance
      • Maintenance and Technical Services
        • Cleaning & Preparation
        • Fleet Management
        • Vehicle Maintenance
      • Technology
        • Data Analytics
        • IT Operations
        • Software Development
    • Systems
      • Accounting
      • Car Sharing Platform
      • Document management
      • Fleet control
      • Mailing
      • Maintenance
      • Renting
      • Selftest
      • User account management
      • Vehicle control
      • Vehicle location
  • Car Sharing Metamodel
  • How to Use the AI Assistant
  • How it Works

On this page

  • Key Activities
  • Ownership
  • Realizes
  • Supported By
Case Study: Car Sharing ModelProcessesCustomer Support

Customer Support

A business process that coordinates all customer interactions related to inquiries, issues, and feedback, ensuring high satisfaction and effective problem resolution.

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Key Activities

  • Documentation and Follow Up
  • Escalation and Quality Assurance
  • Initial Contact and Triage
  • Issue Resolution and Coordination

Ownership

Organization: Customer Service

Realizes

  • Customer Support

Supported By

  • Accounting
  • Document management
  • Mailing
  • User account management
Car RentalServices

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AI Assistant

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Ask questions about the car sharing enterprise knowledge graph. Here are some examples to get you started:

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Which systems support the Car Rental process?

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We would like to consolidate our IT landscape. Check all systems in the knowledge graph and make a suggestion.

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